Q1: Is it possible to track multiple web sites?
A1: Yes, that is possible. Therefore it is necessary to add the domains names of these web sites to the list of tracked domains (section "Domains" of the administration area).
Q2: Is it possible to track web sites that have sub domains?
A2: Yes, that is possible. Therefore it is necessary to add these sub domains names to the list of tracked domains (section "Domains" of the administration area).
Q3: Is it possible to track web sites that have multiple names (e.g. if "domain.com", "domain.net" and "domain.org" is one and same web site)?
A3: Yes, that is possible. Therefore it is necessary to add these multiple names to the list of domain aliases (section "Domains" -> "Edit" icon for specific domain).
Q4: Is it possible to track dynamic web sites?
A4: Yes, RedStatCounter.com lets you track any type of dynamic web site (written in PHP, Perl, ASP etc.). Additional customization of the tracking code allows RedStatCounter to work correctly with any complex structure of a dynamic website. Learn more about customization of the tracking code for dynamic web sites here.
Q5: Is it possible to track secure pages (https://)?
A5: Yes, that is possible. Therefore it is necessary to change the prefix "http://" to "https://" in the RedStatCounter's HTML-code for these pages.
Q6: Is it possible to track pages that may have some IP address(es) instead of domain name?
A6: Yes, that is possible. Therefore it is necessary to add these IP addresses to the list of domain aliases (section "Domains" -> "Edit" icon for specific domain).
Q7: Do I need to put the HTML-code on all the pages I want to track or is it enough to put it in the home page only?
A7: Every page you want to track with RedStatCounter.com needs the HTML-code.
Q8: What is the difference between "General HTML-code" and "Dynamic HTML-code"?
A8: The "Dynamic HTML-code" uses additional parameters that allows RedStatCounter.com to track dynamically generated pages (pages with parameters). The "Dynamic HTML-code" may be customized with specific additional parameters, i.e. to avoid the duplication of pages in complex dynamic web sites.
Q9: Is it possible to use the titles of pages in reports instead of their addresses?
... aa+="?anident="+escape(aasd.title)+"&anr= ...
Q10: Where on the page should I place the HTML-code?
A10: For correct tracking we recommend to place the HTML-code in the top of the page (but after the <body> tag!). It will guarantee the activation of tracking because the content of the page loads from top to bottom. This is especially important for pages with a big amount of images or for pages with images that are of a large size.
Q11: What is the meaning of the section "Connect page manually" in the administration area?
A11: The section "Connect page" lets you manually connect a page and is only used in some specific cases for tracking the content of a page which is independent from the page address (for example: to track an article which may be placed dynamically to some other pages of the web site). In this cases the "Individual HTML-code" for this page should be placed to tracked content.
Q12: What is "P3P"?
A12: The Platform for Privacy Preferences (P3P) is a standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit. This standard is already supported in Microsoft Internet Explorer and in some other popular web browsers. It blocks all third-party cookies from sites that don't have a P3P policy.
The RedStatCounter has internal empty P3P policy that enough for correct tracking of external domains. But you may replace the p3pheader.php file to one of your own by downloading the file in the "/downloads/" directory.
Q13: What is "Host lookup"?
A13: The "Host lookup" allows the determination of the name of the visitor's host through its IP address. The name of the host is used to determine the Internet Service Provider and in some cases the geographical location of the visitor. Sometimes this operation requires 1 to 10 seconds (in some cases up to 30 seconds). For websites with a lot of traffic this is inadmissible. To improve the tracking productivity of such a website the "Host lookup" may be disabled in the "Settings" section of the administration area.
Q14: Is it possible to track full addresses (with parameters) of referring pages?
A14: Yes, that is possible. You can enable this in the "Settings" section of the administration area.
Q15: Is it possible to block the tracking of certain IP addresses?
A15: Yes, that is possible. Therefore it is necessary to add these IP addresses (or a range of IP addresses) to the blocking list in the "Filters" section of the administration area.
Q16: What is "Campaigns"?
A16: The Campaigns allows tracking only specific visits from any sources, including sources that can't be tracked using standard methods (emails etc.). Creating the Campaign allows generating special links to any tracked page of your web site. Placing these links to a different sources like emails, newsletters, forums, blogs etc. you will receive statistics of visits from these sources through the links of Campaign. So, the Campaigns are very important if you want checking effectiveness of advertising, newsletters etc.
Q17: Is it possible to track visits of robots/spiders?
Q18: If I clear all statistics of my website is it necessary to connect all the pages again?
A18: With the "Reset" function in the administration area you will clear all statistics for all pages and groups for all time intervals of selected account. However: all settings and data about the connected pages, groups, domains etc. will be saved.
Q19: When I remove a group will RedStatCounter keep all the pages included in this group?
A19: When you remove a group only the group and its statistics will be deleted. All pages included in this group and all statistics for these pages will be saved.
Q20: What does "Database auto clearing" mean?
A20: This operation limits the size of the database used by RedStatCounter. The auto clearing consists the deleting of seldom-used records (referrers, search keywords, internet service providers, proxy servers etc.) that have very small weight in general statistics. The auto clearing is carried out automatically when the size of a database achieves a preset maximum value.
Q21: How do I change the number of items per frame for reports?
A21: You may change it in the "Settings" section of the administration area.
Q22: How do I change the style of the RedStatCounter button that appears on my pages?
A22: Each page tracked by RedStatCounter can have its own button style. You can change the style of the button for specific page in properties of this page. Therefore it's necessary to click the "Edit" icon for specific page in the "Pages" section of administration area, change the style of button and submit changes.
Q23: Is there a way to not show RedStatCounter button on my pages?
A23: It is possible to use an invisible RedStatCounter button. In this mode the button's image is a transparent pixel that is invisible on a tracked page.
Q24: I receive the error "Unknown external page ***" when I try to track own pages. What could be the problem and how to resolve it?
A24: The RedStatCounter will track only pages of the domain where it's installed and pages of domains that are contained in list of tracked domains. To track pages of another domains (sub domains) it is necessary to add the names of these domains to the list of tracked domains (section "Domains" of the administration area).
Q25: Is there a XHTML compatible version of the tracking code?
A25: You can find the XHTML compatible tracking code in the file "xhtmlcode.zip" that is placed in "download" folder of the RedStatCounter. Simply replace your existing files in "data" folder to the files from that zip and the XHTML compatible tracking code will be available through the administration area in sections "General HTML-code", "Dynamic HTML-code" and "Individual HTML-code".
Please contact us with your questions.