TERMS AND CONDITIONS
1. We reserve the right to change these terms and conditions without notice by posting the changes to our Web site.
2. We or you may terminate your account and remove your site from our database at any time for any reason.
3. The following types of sites are NOT allowed to participate in RedStatCounter.com: sites encouraging illegal activity or racism, sites providing instructions or discussions about performing illegal activities, sites that promote or utilise software or services designed to deliver unsolicited email, or any other sites we deem to be inappropriate.
4. You agree not to change the RedStatCounter.com counter code that you will insert on your site.
5. You have read our copyright notice and terms and conditions and you agree to them.
6. Users acknowledge and agree that their Web site information (site name, URL, traffic counts, etc.) may be utilised by RedStatCounter.com. Possible uses include (but are not limited to) a directory of the sites using our service, general promotional uses, etc.
7. You agree to use our services at your own risk. Our services are provided on an "as is" and "as available" basis. You agree that you have made your own determination regarding the usefulness of the service. We disclaim all warranties including, but not limited to, warranties of merchantability and fitness for a particular purpose.
8. We are not liable for damages, direct or consequential, resulting from your use of the service, any failure to provide service, suspension of service, or termination of service. We do not guarantee the availability of the service. You agree not to hold us responsible for data loss or interruption of service of any kind.
9. We retain ownership and all rights to RedStatCounter.com logos, trademarks, software, trade secrets, databases, reports, and Web site.
10. If this agreement is terminated by us or by you for any reason, you agree to remove our code, logos and trademarks from all of your Web sites and other items.
11. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD US HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, LOSSES, LIABILITY COSTS AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEY'S FEES) ARISING FROM YOUR VIOLATION OF THIS AGREEMENT OR ANY THIRD-PARTY'S RIGHTS, INCLUDING BUT NOT LIMITED TO INFRINGEMENT OF ANY COPYRIGHT, VIOLATION OF ANY PROPRIETARY RIGHT AND INVASION OF ANY PRIVACY RIGHTS. THIS OBLIGATION SHALL SURVIVE ANY TERMINATION OF THIS AGREEMENT. OUR LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE SERVICES.
13. This Agreement will be construed and enforced in accordance with the laws of United Kingdom without regard to its conflict of law principles. Venue for any dispute under this Agreement will be Manchester, United Kingdom.
SHARED HOSTING ACCOUNTS
1.1 Account setup / E-mail on file
We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.
Our transfers team will make every effort to help you move your site to us, however, we can not make guarantees of the transfer process. We provide this as a courtesy service and can not make guarantees regarding its availability or the amount of time it may take as each host is configured a little differently. We will try our best, however, in some cases we may be unable to assist you in a transfer of data from an old host.
All services provided by RedStatCounter may only be used for lawful purposes. The laws of the State of Florida, the State of Texas, and the United States of America apply.
The customer agrees to indemnify and hold harmless RedStatCounter from any claims resulting from the use of our services.
Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorised copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. If you believe that your copyright or trademark is being infringed upon, please email firstname.lastname@example.org with the information required. A list of required information may be found here. If the request is of a licensing issue, we may require further documentation.
Examples of unacceptable material on all Shared, Reseller and Dedicated Servers include:
Potential harm to minors is strictly forbidden, including but not limited
to child pornography or content perceived to be child pornography (Lolita):
It is your responsibility to ensure that scripts/programs
installed under your account are secure and permissions of directories
are set properly, regardless of installation method. When at all
possible, set permissions on most directories to 755 or as restrictive
as possible. Users are ultimately responsible for all actions taken
under their account. This includes the compromise of credentials such
as username and password. It is required that you use a secure
password. If a weak password is used, your account may be suspended
until you agree to use a more secure password. Audits may be done to
prevent weak passwords from being used. If an audit is performed, and
your password is found to be weak, we will notify you and allow time
for you to change/update your password.
3.1 Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail,
bulk emailing, and spam. "Safe lists" and "double opt-in" will be treated as
spam. Any user who sends out spam will have their account terminated with or
Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.
RedStatCounter reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion.
RedStatCounter reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is entirely at the discretion of RedStatCounter.
4.1 Payment Information
You agree to supply appropriate payment for the services received from
RedStatCounter, in advance of the time period during which such services are
provided. You agree that until and unless you notify RedStatCounter of your
desire to cancel any or all services received, those services will be billed
on a recurring basis.
RedStatCounter reserves the right to change the monthly payment amount and any other charges at anytime.
5.1 Backups and Data Loss
Your use of the service is at your sole risk. RedStatCounter is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on RedStatCounter servers.
6.1 Cancellations and Refunds
RedStatCounter reserves the right to cancel the account at any time with or
Customers may cancel at any time via a cancellation form. RedStatCounter gives you an unconditional 30 day money back guarantee on managed shared hosting, and reseller solution's. There are no refunds on dedicated servers, administrative fees, install fees for custom software, or domain name purchases. Refund requests after 30 days will be refunded on a prorated basis of any unused time.
Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Violations of the Terms of Service will waive the refund policy.
7.1 Resource Usage
User may not:
When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php")
The use of more then 50,000 INODES will result in account suspension. Accounts found exceeding 50,000 INODES will not be backed up on our backup servers. A INODE is the actual file or directory and not the size of that file or directory. For example your index.html file is 1 INODE. A directory called homework is counted as 1 INODE as well.
8.1 Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
9.1 Money Back Guarantee
On dedicated servers and colocation no full refund will be honoured -- the 30 day money back guarantee does not apply. We reserve the right to refund a prorated amount or no refund at all.
Each of RedStatCounter managed shared and reseller servers carry a 30 day unconditional money back guarantee on them. If you are not completely satisfied with our services within the first 30 days of your service, you will be given a full refund of the contract amount. Remember, this is only for monthly shared or reseller packages and does not apply to dedicated servers, administrative fees, install fees for custom software, or domain name purchases.
10.1 Shared (non-reseller accounts) / Semidedicated Servers
Shared accounts may not resell web hosting to other people, if you wish to resell hosting you must use a reseller account. Semidedicated servers are not backed up. You must maintain your own backups.
11.1 Dedicated Servers
RedStatCounter reserves the right to reset the password on a dedicated server if the password on file is not current so that we may do security audits as required by our datacenter. It is the responsibility of the client to ensure that there is a valid email address and current root password on file for their dedicated server on file to prevent downtime from forced password resets. RedStatCounter reserves the right to audit servers as needed and to perform administrative actions at the request of our datacenter. Dedicated servers are NOT backed up by us and it is the responsibility of the client to maintain backups or have a solution for this. You may purchase an additional hard drive and maintain backups to it as the most simple solution. Please contact email@example.com if you wish to obtain a secondary hard drive. It is your responsibility to maintain backups.
12.1 Price Change
The amount you pay for hosting will be reviewed anually from the date of purchase. We reserve the right to change prices listed on RedStatCounter.com, and the right to increase the amount of resources given to plans at any time.
Customer agrees that it shall defend, indemnify, save and hold RedStatCounter harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against RedStatCounter, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless RedStatCounter against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with RedStatCounter; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from RedStatCounter server.
By using any RedStatCounter services, you agree to binding arbitration. If any disputes or claims arise against RedStatCounter or its subsidiaries, such disputes will be handled by an arbitrator of RedStatCounter's choice. All decisions rendered by that arbitrator will be binding and final. You are also responsible for any and all costs related to such arbitration.
RedStatCounter shall not be responsible for any damages your business may suffer. RedStatCounter makes no warranties of any kind, expressed or implied for services we provide. RedStatCounter disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by RedStatCounter and its employees.
16.1 Disclosure to law enforcement
RedStatCounter may disclose any subscriber information to law enforcement
agencies without further consent or notification to the subscriber upon
lawful request from such agencies.
We will cooperate fully with law enforcement agencies.
17.1 Changes to the Terms Of Service (TOS)
RedStatCounter reserves the right to revise its policies at any time without notice.
You may print and download portions of material from the RedStatCounter.com website. We retain ownership and all rights to RedStatCounter.com logos, trademarks, software, trade secrets, databases, reports, and Web site.
Please note: By signing up to any of our services you agree to be bound by all RedStatCounter and associated companies/partners terns and conditions.